Today, IT departments are a key component of almost every organization. They are burdened with a huge responsibility related to the management and optimization of technologies used in the company. When designing the Plus Workflow system, we took care to provide full support to IT departments at every level of their activity. In particular, we were keen to enable full control over the technological infrastructure and efficiency of systems, as well as to reduce the time of task execution and increase the overall level of security.
Solutions for IT
Plus Workflow is a wide range of applications dedicated to IT departments. From help desk processes to access management and equipment records. You reduce the time of tasks and have full control over the infrastructure.
How can we help you?
With Plus Workflow, your IT departments will gain support in key areas of technology management. Our solutions automate processes related to requesting permissions and setting up user accounts, making access management more efficient. We facilitate IT equipment inventory and failure handling, providing better control over resources and faster troubleshooting. We also support the Help-Desk process, managing changes to IT applications or requesting new employee equipment.
We support IT departments in the following areas:
- Access management
- Hardware control and inventory record
- Service request handling
- Change management
- IT project management
- Cyber security
- Backup management
- Data archiving
Working in a technology environment requires a special commitment to managing complex systems, responding quickly to problems and continually optimizing infrastructure performance. Therefore, it is crucial to have tools that allow you to automate routine tasks, manage resources efficiently and ensure the highest level of security. Plus Workflow provides solutions that support IT departments in their daily operations, allowing them to focus on innovation and strategic projects. With our platform, you can gain full control over your organization’s technology infrastructure, improve its efficiency, and increase the security and stability of your systems.
Implementation example: We're streamlining work in Leroy Merlin's IT departments
Wanting to support the work of the IT department at Leroy Merlin, we automated the help-desk service, which was reflected in the Plus Workflow system. Although it includes a number of processes and procedures related to support and troubleshooting of users’ problems, all its steps were transferred to their digital version. As a result, we were able to streamline the handling of requests, significantly speeding up response times and necessary repairs. The accuracy of their registration and monitoring has also been increased, enabling better organization of work, as well as more efficient management of ticket priorities and easier tracking and analysis of inconveniences occurring.
The most common applications chosen by customers:
- Requesting authorizations for users of information systems
- Setting up accounts
- IT equipment records
- Issuance and handling of IT equipment failures
- Help-Desk process
- Change management of IT applications
- Requesting new IT equipment
- Plus Restore module
- Plus CSV Data Source module
- Modules that integrate with ERP and CRM systems
