Suncode at innovaphone CONNECT 2026
On June 11, 2026, the Legendenhalle at Motorworld Böblingen in Germany hosted another edition of innovaphone CONNECT—an event dedicated to modern business communications, digital workplaces, and solutions supporting collaboration and process automation. This year's edition brought together 45 technology partners from various countries, who demonstrated practical applications of communication solutions, AI, and digital transformation through presentations, workshops, and live demos.
The event was held under the banner "Connecting People. Creating Productivity.", with the organizers placing particular emphasis on presenting real-world technology deployment scenarios and exchanging insights among partners, clients, and industry experts.
From Conversation to Process – Practical AI Applications
During the event, Suncode showcased solutions demonstrating how communication can serve as the catalyst for automated business processes. Visitors to our booth had the opportunity to test the featured solutions firsthand and discover how phone conversations, customer requests, and employee inquiries can be automatically analyzed, classified, and routed for further processing within the organization.
A key highlight of the booth was the opportunity to place a phone call and test the services live.
AI-Powered Communication and Request Management
EchoMind generated significant interest among attendees—a solution leveraging artificial intelligence for the transcription, summarization, and analysis of telephone conversations. During the live demos, visitors observed how information extracted during a call is automatically processed and utilized to trigger downstream business activities.
The showcase also featured VoiceBot, which supports the automated handling of requests and customer communication. Attendees were able to observe how the system conducts a dialogue, captures required information, and routes it directly into the relevant organizational processes.
The presented ecosystem was rounded out by the RAG Chatbot, which enables rapid information retrieval across documents, knowledge bases, and enterprise systems. The solution illustrated how advanced AI tools empower employees in their daily workflows and significantly reduce the time needed to access vital data.
Conversations on the Future of Business Communication
This year's edition of innovaphone CONNECT was not only an opportunity to showcase technologies, but also a platform for numerous discussions regarding the future directions of artificial intelligence, process automation, and the growing importance of integrating communication platforms with business processes.
We would like to thank all attendees for visiting our booth, the inspiring discussions, and the valuable exchange of expertise. We look forward to seeing you at upcoming industry events.