Many leaders in digital banking come from Poland – according to Deloitte’s report from 2022, Digital Banking Maturity. Leading banks offer not only financial services – currently, banking applications enable the purchase of public transport tickets, payment of parking or motorway entry tickets, payment of taxes, and much more.

It can also be observed that the dynamic world economic situation is one of the main factors contributing to the development of remote banking services. Today, applying for a loan or opening or closing an account can be done without leaving the house; all of this is possible through mobile banking applications.

However, rapidly changing customer needs force ongoing adjustments to processes, both external and internal. Natalie Myshkina, the leader of financial services strategy and strategic development at Adobe in the report „Building Better Digital Document Workflows in Banking to Thrive in a Disrupted Environment” from November 2020, informed that „document management platforms, assets, and electronic signature verifications are necessary for serving customers, facing to immediate challenges and creating a foundation for the future.”

Considering the above information, it can be undoubtedly stated that banks must consider continuous internal technological development that will enable them to meet the requirements of the surrounding world.

Electronic signatures in financial institutions

As we can read in the report prepared by American Banker on request of Adobe, as many as 64% of respondents from the banking sector use electronic signatures in their daily work, which is closely followed by the use of online forms (61%) and document management systems (55%)

The use of electronic signatures is becoming the norm in electronic document workflows. It is a secure solution that allows for quick signing of documents from any location and device. Implementing this function provides users with many benefits, such as saving time and reducing costs related to printing, sending, and signing traditional documents.

The Plus Workflow users have the option of signing documents in electronic form, including when working in the process of registering and reviewing contracts. This is possible through the platform’s collaboration with solution providers: DocuSign, Autenti, Szafir or

The benefits of using an Electronic Document Management System (EDMS) in banking

What customers don’t see in banks is a lot of documents containing confidential data that are processed behind closed doors. Each of them must be treated with the utmost care. Institutions that depend on documentation need to ensure its efficient and uninterrupted flow. Banks use electronic document management systems, among others, to automate processes. Why?

  • Data storage security

In contrast to conventional document archiving, document management systems provide enhanced security features for document storage. . Files are protected with passwords and encrypted to prevent unauthorized access. Moreover, document management systems enable administrators to track who accessed what documents and when.

  • Compliance with regulations

In financial institutions, the most important thing is compliance with regulations. By using an electronic document archive and maintaining order in it, banks are able to find the documents they need at any time. Using document management systems such as Plus Workflow, they can be sure that only authorized personnel have access to the information.

  • Faster document access

Document archives allow banks to locate and regain the necessary documents quickly. This is made possible through features such as search, which allows users to search the archive using keywords.

  • Reduced operational costs

Using the document management system allows banks to save funds. Using EDMS helps eliminate paper-based documentation and reduces costs associated with maintaining physical archives (dedicated storage space, paper, and personnel responsible for managing them). What’s more, document management systems can automate tasks that previously were done manually, like document scanning and indexing, which reduces the time needed to complete these tasks.

Suncode for the financial industry

Financial institutions often decide on Suncode’s solutions due to our long-term experience and state-of-the-art IT systems for document and business process management in enterprises.
Solutions offered by the Plus Workflow system, which are most popular among financial institutions, are:
  • invoice registration and management process;
  • correspondence management process;
  • customer documentation archiving process (including credit documents);
  • loan applications management process;
  • adding a new contractor for factoring service;
  • electronic signature modules, e.g., Plus DocuSign,
  • and mass document scanning modules, e.g., Plus Barcode Reader.

Our specialists will help your company customize tools that enable efficient electronic document management while improving security and compliance by replacing outdated processes.

Do you want to know more? Write to our consultants today at!